What happens if my food arrives late or incorrect?

There could be several factors that affect the delivery of your order such as restaurant preparation time, order volume, traffic, or weather conditions.

If your order is being delivered through one of our delivery partners, you can track its progress directly through the app on the order details page.

If your order is being delivered by the restaurant’s own fleet, you’ll find the restaurant’s contact details on the order page and can reach out to them directly for an update.

Need further assistance?

Navigate to Account > Help Centre to reach out to us.