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What do I do if a merchant refuses to honour my ENTERTAINER offer?

Modified on Fri, 19 Sep at 12:31 PM

Check the Terms of the Offer before redeeming:

  • You can view the specific terms and conditions by tapping ‘Offer Terms’ on each offer card within the merchant’s detail screen in the App. If your offer is refused, please double check that you have complied with the specific Offer Terms before proceeding to report the issue to Customer Support.


Please contact our Customer Support 

  • If the issue is not covered by the Offer Terms, tap the Contact button on the bottom-right side of the merchant’s detail screen to report the issue.

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